Privacy Policy

DATA PRIVACY NOTICE

This Data Privacy Notice (“Notice”) sets out the basis which Fly Pipper Consulting Group Pte. Ltd. (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

PERSONAL DATA 

1. As used in this Notice:

“customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and

“personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, residential address, email address, telephone number, nationality, gender, medical history, date of birth, marital status, photograph and employment information (not limiting to data such as past employers, length of service, references, etc.).

• Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

• We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

• We may collect and use your personal data for any or all of the following purposes:

• performing obligations in the course of or in connection with our provision of the goods and/or services requested by you.

(b)        provide your data to third parties in the assessment of your suitability of the jobs requested to perform.

• where you are a job applicant – processing and evaluating your suitability for an employment or internship with us.
• Voluntarily complete a customer survey or provide feedback on any of our message via email.

• Use or view our website via your browser’s cookies.

By engaging with us, submitting information to us for any products or services offered by us, you agree and consent to our terms set in this notice. 

• We may disclose your personal data:

• where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you.

• as reasonably necessary to third party service providers, agents and other organisations we have engaged to perform any of the functions listed above. These include agents, contractors or third-party service providers who provide operational services to us, external banks, credit card companies and their respective service providers, or any other professional consultants or advisors we engage.

• The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).

WITHDRAWING YOUR CONSENT

• The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

• Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within three (3) to five (5) business days of receiving it.

• Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.

1. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

ACCESS TO AND CORRECTION OF PERSONAL DATA

1. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

1. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

1. We will respond to your request as soon as reasonably possible. In general, our response will be within three (3) to five (5) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

PROTECTION OF PERSONAL DATA

1. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.), up-to-date antivirus protection, regular patching of operating system and other software, and securely erase storage media in devices before disposal.

1. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

ACCURACY OF PERSONAL DATA

1. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

RETENTION OF PERSONAL DATA

1. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

1. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

1. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

DATA PRIVACY POLICY OF OTHER WEBSITES

• We may have links to third-party websites in our website. Our data privacy policy applies only to our website and we do not accept any responsibility or liability for third-party website data privacy policy.

USE OF COOKIES

• Cookies are text files place on your computer to collect standard Internet log information and visitor behavior information. When you visit company website, company may collect information from you automatically through cookies or similar technology.

Fly Pipper Consulting Group Pte. Ltd. uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in if there is login required

• Understanding how you use our website

• Improve user experience

• Managing of our website and other aspects of the commercialization of our

 business.

The cookies we use may include IP address, browser characteristics, device characteristics, operating system version, information on actions taken on our website (such as usage, activity logs an click-throughs), and dates and times of visits. Log data shall keep if laws and regulations require.

You can control cookies through your browser settings and other tools. Your device may offer you control over the use of cookies or other technologies when you use our website. For example, you may be able to set your device or browser to disable, clear, reset or block the use of cookies or similar technologies. Do note that without cookies use in our website, it may not work properly or you may not be able to use all of their features.

Third parties, such as Google analytics, may also use cookies to collect information about your activities on our website to understand and continue improving the performance of our website.

DATA PROTECTION OFFICER

• You may contact our Data Protection Officer at [email protected] if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request.

EFFECT OF NOTICE AND CHANGES TO NOTICE

• This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

• We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

Updated and effective date:   01/12/2023